SHIPPING & RETURNS

Shipping Information

All 10th Anniversary t-shirts are made to order directly from our third-party supplier. We aim to dispatch orders promptly to ensure delivery approximately one week before the event.

Delivery Options:

Postal Delivery: Orders will be shipped via standard tracked shipping. You will receive a tracking number once your order has been dispatched.
Event Pickup: Orders can be collected on the event day from 10am at the designated pickup point. Please bring your order confirmation and ID for verification.

Shipping Timeframes:

Postal orders are dispatched once production is completed early Jan 2025. Delivery times may vary depending on your location.
Event pickup orders will be prepared and ready for collection at the venue.

Shipping Costs:
Shipping fees are calculated at checkout based on your location. For event pickup, no shipping fee is charged.

Pickup Instructions:

T-shirts will be available for collection starting at 10am at the event site.
Please ensure you bring a copy of your order confirmation (printed or digital) and a valid form of ID. No ID no T-Shirt, no exceptions!
Pickups must be completed by the end of the event day. Unclaimed t-shirts will not be refunded or exchanged.

Return & Exchange Policy

As these t-shirts are made to order, we do not offer refunds or exchanges except in cases of defective or faulty items. Exchanges may be allowed in rare circumstances at our discretion. Please check the size chart and order details carefully before confirming your purchase.

Refunds
Refunds are only considered for defective or faulty items. If you receive an item that is damaged or does not meet quality standards, please contact us within 7 days of receipt with your order details and photos of the issue. We will assess your claim and provide a resolution, which may include a replacement or refund at our discretion.

Exchanges
Exchanges are not guaranteed and are only allowed at our discretion in exceptional cases. Customers are responsible for any additional shipping costs incurred during the exchange process.

How to Request a Refund or Exchange:

Email us with your order number, details of the issue, and supporting photos (if applicable).
We will assess your claim and provide a resolution within 3–5 business days.

Non-Refundable Circumstances:

Incorrect sizing or color chosen by the customer.
Change of mind after purchase.
Orders that are unclaimed or not collected at the event.

By placing an order, you acknowledge and accept this policy. For further assistance, please contact us directly.